Who this is for: every member who pays dues, fees or donations to their club. Permission required: none.
Finances → My Finances is where you see what you owe your club, what you have paid and which payment methods are on file. Every member has this page, in every organization they belong to. Your balance is kept separately for each organization.
Your club decides what to charge, and when. This page explains how to pay. If something on your account looks wrong, contact your club's treasurer; Boathouse Connect cannot change charges set by your organization.
Check your balance
The My Balance box at the top of Finances → My Finances shows your current balance. A balance shown in red with a minus sign means you owe the club money.
My Balance is the sum of all payments and credits to your account minus every charge in Past Charges. Charges that are not due yet do not count against it.
The tabs below the balance give you the detail:
| Tab | What it shows |
|---|---|
| My Timeline | Every charge, payment and credit in date order, with your Account Balance after each one. |
| Upcoming Charges | Charges that are not due yet, with their Due Date, Amount, who posted them (Posted By) and a Description. |
| Past Charges | Charges whose due date has passed. |
| Payments & Credits | Everything you have paid, plus credits such as discount codes. |
When an upcoming charge comes due, it is paid from your account balance first. If your balance does not cover it, Boathouse Connect charges the credit card on file for the difference.
If a past charge is removed, it acts as a credit to your account. Removing a charge does not refund your card or bank account; if you need a refund, contact your club's treasurer.
Add a payment method
- On Finances → My Finances, click Add payment method under Payment Methods.
- Choose one of the three tabs and follow the steps below.
Credit / Debit Card
Enter your card details and click Add card. By adding a card, you agree to be billed automatically when charges become due. To avoid automatic billing, make a payment before each charge's due date.
ACH (Bank Account)
- Enter the Account Number, Routing Number, Account Holder Name and Account Type (Company or Individual), then click Add Bank Account.
- Within 2–3 business days you will receive two small deposits (between $0.01 and $0.99) in that account.
- Return to Finances → My Finances, click Verify Deposits next to the bank account, enter Deposit #1 and Deposit #2, and click Verify Deposits.
You can use the account to make payments once it has been verified.
Instant ACH
Click Link Bank Account and sign in to your bank through Plaid. Not every bank supports this. Accounts verified this way skip the micro-deposits, so you can usually make a payment within minutes.
Bank accounts (ACH) can only be used for manual payments, never for auto-billing. Keep a card on file if your club uses auto-billing.
To remove a payment method, click X next to it in Payment Methods.
Make a payment
- On Finances → My Finances, click Make a payment.
- Choose a payment method under Which payment method would you like to use?.
- Enter the amount under How much would you like to pay?.
- Under Is this a donation?, choose Yes if this is a donation rather than a payment toward your balance.
- Click Make Payment.
The maximum payment per transaction is $3,000. If your club has turned on Processing Fee Recovery, the form shows the total your card will be charged, including the processing fee, before you pay.
If you do not see Make a payment, your club has either not finished setting up payments or has turned off manual payments. Contact your club's treasurer.
Redeem a discount code
If your club gave you a discount code, enter it next to Redeem Discount Code on Finances → My Finances. It only works if you belong to a group the code is set up for, and each person can use a code once. The discount is added to your account as a credit.
Joining a group with a fee
When you join a group with a join fee from Groups → My Groups, a Fee Required window opens before you join:
- If you have a code, enter it under Discount Code and click Check Code.
- If the group offers a payment plan, choose whether to enroll. Click View Plan to see each payment and its date.
- Choose a payment method, or click Add a Payment Method. Only debit or credit cards and instantly verified bank accounts can be used here.
- Check the amount shown and confirm.
What happens next depends on the group:
- Groups you join directly: your payment method is charged as soon as you join. The window shows Amount charged today.
- Groups that need approval: your request goes to an administrator. You are charged once they approve it, and the window shows Amount charged when approved.
If the payment fails when you join directly, you see Payment Failed and you have not been added to the group. You can try the payment again, choose a different payment method, or decide not to join.
After you join, the group's upcoming scheduled fees appear under Upcoming Charges. For more on joining groups, see Join requests.
FAQ
Why was my card charged when I didn't click anything? Your club may use auto-billing, which collects past-due balances from the card on file. Charges also come due automatically on their due date.
My bank account says it isn't verified. What do I do? Watch for two small deposits 2–3 business days after you added it, then enter both amounts with Verify Deposits. Or remove it and use Instant ACH instead.
Can I pay by check or cash? Ask your club's treasurer. They can record a credit on your account.
I belong to two clubs. Do I pay them in one place? No. Each organization has its own balance. Switch organizations to see the other club's My Finances page. See the New member guide.
How do I donate to a fundraiser? Use Finances → Fundraisers. See Fundraisers.
I got an upcoming charge email, but my account is paid up. Will I be charged again? The upcoming charge email goes out about 48 hours before every scheduled charge, whatever your balance is. When the charge comes due it is paid from your account balance first, and your card is only charged for any difference. To stop these emails, opt out of Upcoming charges under My Profile → Preferences → Contact Preferences.